Question 1

CAN I SEE AND FEEL YOUR WETSUITS SOMEWHERE?

Accepted Answer

All of our wetsuits are made-to-order so we don’t have our full range on display, but you can come and see samples of some of our wetsuit range and feel our materials at our workshop in Glenfield, Auckland. We can also take your measurements to help you find the best size for you. You can swing by any time Mon-Sat, 9am-5pm without an appointment.

Question 2

WHAT SIZE WETSUIT AM I?

Accepted Answer

Please carefully check out our size chart at the bottom of this page to find your best size according to your measurements. This may be different to the size you typically wear in other wetsuit brands.

Please follow the measurement instructions contained in the size chart to make sure you are measuring in the correct places. You will need a 150cm measuring tape (you can buy these cheaply from the supermarket) and a friend to take your measurements. It is important that you do not take your own measurements.

If you are between sizes and not sure which size to order, give us a call for some advice on which size to choose. Or, if you live locally feel free to drop in to our workshop where we will happily take your measurements to help you find the best size for you.

Question 3

WHERE ARE BODYLINE WETSUITS MADE?

Accepted Answer

Every Bodyline wetsuit is made to order from start-to-finish at our workshop in Glenfield, Auckland, by our team of experienced local machinists.

Question 4

WETSUIT DELIVERY COSTS AND LOCATIONS

Accepted Answer

We deliver to NZ, Australia* and any DHL location Worldwide*. Or, if you live locally you can opt to pick up your order from our Auckland workshop.

NEW ZEALAND
Auckland: We deliver via courier within Auckland for $8.00 flatrate. Rest of New Zealand: We deliver via courier within the rest of New Zealand for $10.00 (1 item), $15.00 (2-3 items) or $20.00 (4 or more items).

INTERNATIONAL
Australia*: We deliver via International Air to Australia for $20.00 per item up to a maximum of $100.00 flatrate or 5 or more items.
Rest of the World:* Please contact us for an estimate of delivery costs and payment options.

*TAXES/DUTIES: Please note that all local taxes and duties are the responsibility of the customer.

Question 5

WHEN WILL I RECEIVE MY ORDER?

Accepted Answer

Because all of our wetsuits are made-to-order, it typically takes around 2-3 weeks from your order date for us to manufacture your wetsuit and ship it to you. ​Please also allow a few extra days for shipping. If you need to receive your wetsuit earlier, please contact us first so we can see whether it's possible to help you out.

Question 6

TRYING ON A NEW WETSUIT

Accepted Answer

Put your wetsuit on from the bottom-up, feet first, pulling it up inch-by-inch and making sure that the seams are not twisted, that the knee-pads line up over your knees without any wrinkles behind your knees, and that it’s not bunching around your crotch. You want a snug fit, but your suit shouldn’t be so tight that your range of movement is impaired. Remember that your suit will loosen up and feel more comfortable once you’re in the water.

Question 7

WHAT IF MY ITEM DOESN'T FIT?

Accepted Answer

WETSUITS AND APPAREL ITEMS: 
First, see our guide to trying on your wetsuit (above) and make sure you're putting it on properly. We do not offer refunds or exchanges for items that don't fit, as each item is made-to-order. However, if you are having trouble with the way your suit  fits, please get in touch with us as soon as possible, at the latest within one month of receiving your wetsuit, to see if we can help alter the suit to fit you.

SUPPORTS AND ACCESSORIES: 
If your support or accessory doesn't fit, we are happy to exchange it for another size (all shipping costs to be paid by the customer).

Question 8

RETURNS AND WARRANTY POLICY - WETSUITS AND APPAREL

Accepted Answer

What if I change my mind? 
We do not accept "change of mind" returns or exchanges on any wetsuits or apparel items.

What if my item doesn't fit?
Please see the "WHAT IF MY WETSUIT DOESN'T FIT" section above.

Defects in materials or workmanship:
If you discover a defect in the materials or workmanship of your wetsuit or apparel item, for example, a defect in the gluing, stitching or neoprene, we will repair the defect at no cost to you under our one-year warranty policy (valid for one year from the date you receive your wetsuit).

This warranty does not cover damage from using the item (e.g. rips, cuts or scuffing from rocks or getting caught on the boat, colour fading, tears from putting on an item, damage from improper washing, storing or drying, or general wear and tear), and does not cover problems relating to the item's fit.

​If your item is outside of the relevant returns period, or the problem is not covered by the warranty, we can usually still repair or alter your item at a reasonable cost.

Question 9

RETURNS AND WARRANTY POLICY - SUPPORTS AND ACCESSORIES

Accepted Answer

What if I change my mind? 
We do not accept "change of mind" returns or exchanges on any supports and accessories.

What if my item doesn't fit?
If your support or accessory doesn't fit, we are happy to exchange it for another size (all shipping costs to be paid by the customer).

Defects in materials or workmanship:
If you discover a defect in the materials or workmanship of your support or accessory item, for example, a defect in the gluing, stitching or neoprene, we will repair the defect at no cost to you under our one-year warranty policy (valid for one year from the date you receive your wetsuit).

This warranty does not cover damage from using the item (e.g. rips, cuts or scuffing from rocks or getting caught on the boat, colour fading, tears from putting on an item, damage from improper washing, storing or drying, or general wear and tear), and does not cover problems relating to the item's fit.

​If your item is outside of the relevant returns period, or the problem is not covered by the warranty, we can usually still repair or alter your item at a reasonable cost.

Question 10

HOW DO I CARE FOR MY WETSUIT?

Accepted Answer

Taking good care of your wetsuit will help you get the most life out of your suit. Follow our simple tips every time you use your wetsuit:
1. RINSE IN COLD WATER AFTER USE
Rinse your wetsuit in cold, fresh water after every use. Do not rinse it in hot water (as hot water damages the flexibility of the neoprene, and your wetsuit), put it in the washing machine, bleach or dry clean.
2. DRY IN SHADE AFTER RINSING
Turn your wetsuit inside out, lie it flat or hang it on a wetsuit hanger, and put it in the shade. Keep your wetsuit out of the sun, as UV rays can damage the neoprene causing it to age faster. Be careful of normal clothes hangers, as your suit will be very heavy when wet, and the heavy weight of your wetsuit can cause the shoulders of your suit to stretch-out and degrade. Wetsuit hangers are specially designed with a thick and wide design to take stress off the shoulders of your wetsuit. Drying your wetsuit inside out helps protect it from UV rays and means the inside of your suit will be dry the next time you put it on! Do not dry your wetsuit in the tumble dryer.
3. STORE IN A COOL PLACE
You should store your wetsuit in a cool place, out of the sun – and especially not in the car. Hot environments damage the neoprene, making it age faster. Lie your wetsuit flat or hang it on a wetsuit hanger; don’t fold or scrunch it as it can cause creasing and damage to the neoprene.

Question 11

CAN YOU MAKE SOMETHING THAT'S NOT ON YOUR WEBSITE?

Accepted Answer

Yes! We have the materials, tools and expertise to manufacture almost anything out of neoprene. We regularly manufacture many different neoprene items including boat engine covers, neoprene furniture covers, sports straps, fender covers, prosthetic covers, stubbie holders and camera covers. We love taking on new projects and seeing how we can help you solve a problem. Send us a message and let's discuss what we can do for you.

FAQ

CAN I SEE AND FEEL YOUR WETSUITS SOMEWHERE?

WHAT SIZE WETSUIT AM I?

WHERE ARE BODYLINE WETSUITS MADE?

WETSUIT DELIVERY COSTS AND LOCATIONS

WHEN WILL I RECEIVE MY ORDER?

TRYING ON A NEW WETSUIT

WHAT IF MY ITEM DOESN'T FIT?

RETURNS AND WARRANTY POLICY - WETSUITS AND APPAREL

RETURNS AND WARRANTY POLICY - SUPPORTS AND ACCESSORIES

HOW DO I CARE FOR MY WETSUIT?

CAN YOU MAKE SOMETHING THAT'S NOT ON YOUR WEBSITE?